Keys to Success
in the Office
Sucess means different things to different people, but the feeling of success as an office professional comes from an awareness of her/his value to the business/employer.
This seminar will introduce the office professional to four doors that open for the successful assistant: technical skills, soft skills, people skills, and attitude.
The office professional will learn how to possess the keys to these doors: managing the office, records, finances, and time; using proper telephone and social media etiquette; writing and publishing; listening; creating a caring, sensitive environment; working with difficult people; being a team player; understanding the importance of her/his apprearance, body language, voice, manners, and the quality of work.
Office Management Skills
Writing Policies and Procedures for the Office
Creating and Maintaining an Office Manual
Understanding Job Descriptions and Organizational Charts
Maintaining the Calendar
Keeping an Inventory of Equipment and Supplies
Understanding the Copyright Laws
Telephone and Social Media Etiquette
Understanding People—Their Needs, Wants, Differences
Working With the Team
Keeping a Positive Attitude