OPT for Success

Keys to Success

in the Office

 

 

Sucess means different things to different people, but the feeling of success as an office professional comes from an awareness of her/his value to the business/employer.

 

 

This seminar will introduce the office professional to four doors that open for the successful assistant: technical skills, soft skills, people skills, and attitude.

 

The office professional will learn how to possess the keys to these doors: managing the office, records, finances, and time; using proper telephone and social media etiquette; writing and publishing; listening; creating a caring, sensitive environment; working with difficult people; being a team player; understanding the importance of her/his apprearance, body language, voice, manners, and the quality of work.

 

Topices include:

 

Office Management Skills

 

 Writing Policies and Procedures for the Office

 

Creating and Maintaining an Office Manual

 

Understanding Job Descriptions and Organizational Charts

 

Maintaining the Calendar

 

Keeping an Inventory of Equipment and Supplies

 

Understanding the Copyright Laws

 

Records Management

 

Telephone and Social Media Etiquette

 

Business Writing

 

Desktop Publishing

 

Time Management

 

Listening Skills

 

Office Ethics

 

Understanding People—Their Needs, Wants, Differences

 

Working With the Team

 

Keeping a Positive Attitude